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Terms and Conditions of sale for Climb Europe Limited

1.       Introduction

Climb Europe Limited (company number 6645934) is registrader at, and trades from 3 Elmwood Close, Balsall Common, West Midlands, CV7 7DP, UK.  Your agreement is with Climb Europe Limited and this is the user agreement which governs your use of this website and the purchase by you of the services and products we provide. By proceeding with a purchase, you acknowledge that you have read and understood the following Terms & Conditions, and agree to be bound by them.

Climb Europe Limited wholly own and operate the following web sites:
http://www.climb-europe.com
http://www.climbingclub.co.uk

2.       Products Section

Payment
Orders must can be placed through the web site, just follow the easy instructions.  Under no circumstances, e-mail your credit card details to us.  No responsibility can be taken for the security of your details if given this way.
Alternatively a GBP cheque (including postage & packaging cost) can be sent to:  Climb Europe Limited, 3 Elmwood Close, Balsall Common, West Midlands, CV7 7DP, UK.                                                              

Card Security
As a company we have chosen to use the RBS WorldPay secure server for credit card payments, to ensure the utmost care is taken to protect you & your personal card details.  It is imperative that you type in the cardholder's details as it is shown on the card, & address exactly as it appears on the statement.  When passing your credit details to RBS WorldPay, they use a secure server to protect you. For RBS WorldPay's full terms and conditions, please visit http://rbsworldpay.com

Method of Payment
You can pay though RBS WorldPay either by

  • Mastercard,
  • Visa
  • Maestro
  • Solo
  • JCB

Alternative a cheque in GBP can be posted to Climb Europe Limited at 3 Elmwood Close, Balsall Common, Coventry, CV7 7DP, United Kingdom.

Stock Control Policy

We hold the stock that is featured in our on-line shop. If the item(s) you have ordered are temporarily out of stock, we will e-mail you within 14 days (usually within 48 hours), informing you when the item(s) will be dispatched to you.  If we can't supply a product we will refund your money in full.

Pricing Policy
Climb Europe Limited's products are priced in Pounds Sterling and include all local taxes

Delivery Charges
A delivery charge will be added to all orders as indicated at the time of ordering.

Goods Return Policy
Climb Europe Limited is committed to providing the best customer service available.  If you are not happy with what you have ordered, or we have dispatched the wrong item, you can return the goods for a full refund or exchange, no questions asked.

Just follow the simple instructions below.

Return of goods procedure

  1. Contact Climb Europe Limited by e-mailing contact@climb-europe.com.  
  2. All products must be returned within 21 days of dispatch, have not been used & in their original packaging.
  3. A short note accompanying the products explaining if you require a full refund or an exchange.
  4. To return the products free of charge, you must include a receipt for your postage with the products being returned.
  5. The original receipt must be returned.
  6. Once the returned goods have been checked then either; you will receive a cheque for a complete refund, including any postage claimed; or alternative products will be dispatched along with a cheque for any postage claimed.

3.       General Section

Statutory Rights
These terms & conditions do not affect your statutory rights as a customer.  Climb Europe Limited reserves the right to change the terms and conditions on this site at any time.

Privacy Policy
Climb Europe Limited do not divulge or sell our customers details to any other company or any 3rd party organisation, under any circumstances.

Disclaimer
To the maximum extent permitted by law, Climb Europe Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this site and shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this site, or from any interruption or delay in accessing this site.

Jurisdiction
All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts.

Copyright
© Climb Europe Limited 2004-2010. All rights reserved. Individual pages may be printed off for your own private use but cannot be used for any commercial or business purpose.

Contact Details
For any questions or comments you can contact us as detailed below:

Climb Europe Limited
3 Elmwood Close
Balsall Common
Coventry
CV7 7DP
United Kingdom

e-mail: contact@climb-europe.com.

Phone: +44 (0)7725 734 770

Thank you very much for shopping with Climb Europe Limited. We hope you enjoy your purchases, please shop with us again.

All rights reserved. Copyright © Climb Europe Limited, 2004-2010